Refund policy

Right of Withdrawal (Return and Refund Policy)

The Buyer has the right to withdraw from the contract and reject the product within 14 calendar days from the moment of receipt of the Product. The Buyer can exercise this right by using the automated withdrawal/cancellation button available in their customer account or by sending a written notice of withdrawal to the Seller. 

The Buyer is obliged to return the product to the Seller within 7 days after submitting the cancellation request or sending the notice of withdrawal. All expenses incurred in connection with shipping the goods back to the Seller shall be borne by the Buyer.

The Buyer cannot exercise the right of withdrawal if:
- The ordered goods cannot be returned due to their nature, are perishable, or can be used up quickly;
- The ordered goods are custom-made directly for the Buyer according to an individual order;
- The Buyer has opened the packaging of a book or any other sealed product.

In accordance with Section 12, Paragraph Six of the Consumer Rights Protection Law of the Republic of Latvia, "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal." The Seller reserves the right to refuse the Buyer's right of withdrawal or to withhold a compensation fee if the product is damaged, has been treated carelessly during use, if instructions have not been followed, if the original packaging is lost, or if its packaging is significantly damaged.

Consumer rights and the legal procedure for distance contracts are governed by the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 "Regulations on Distance Contracts": https://likumi.lv/doc.php?id=266462